Frequently Asked Questions

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Whilst we’re always willing to help any questions you might have, there is a good chance it has already been asked before – feel free to browse through our most helpful solutions. If you don’t find an answer you’re looking for, please get in touch and we’ll help as best we can.

Products
Ordering & Payment
Payment Methods
Delivery Information
Exchanges, Refunds, and Returns
Products

Q: How do I care for my Hip & Waisted leather belt?
A: The leather we use is robust, full grain, heavy weight shoulder with a pure aniline finish, it will simply take on a rich patina as you wear it.
If it gets wet simply wipe it with a damp cloth. if it gets dry (if you haven’t worn it for a while & its been stored with little or no ventilation, then feed it with a leather conditioner, it will soon come back to life)

Q: How do I measure for the belt I wish to order?
A: One way is to check your jeans/trouser/skirt size & add 2”-2.5” depending on the thickness of the jeans/trouser/skirt eg. you wear a size 36 jean so 38 will be your size.
Another is to measure the belt you usually wear from the tip of the buckle to the pippin hole that’s comfortable, that will be your approximate size.

Q: Are your belts made from one piece of leather or are they bonded like most belts we’ve seen?
A: Our belts are make from one piece of wonderful English full grain, robust, heavy weight leather approx. 3.6mm-3.8mm thick.

Q: Will the colour of the belts run onto my clothes?
A: It shouldn’t, unless you get the belt very wet. The leather we use is in it’s purest form so there will be inherent natural variations in colour & markings, this is what makes it so beautiful! It does however, mean you do need to protect it from water & extreme sources of heat, where possible. Water can penetrate the belt & darken the leather, the surface may be polished with a soft dry cloth but treatment beyond this should be avoided. If you do get the belt wet & find staining on your clothes, it will simply wash out & will not stain as it is soluble.

Q: How secure are the press studs?
A: Very secure. We use high quality metal press studs on each of our belts. They are rigorously tested & are designed to only open when you want them to.

Q: Would you custom make any size?
A: Yes, we know some of us are in-between sizes so we are more than happy to make your belt to your size specification, at no extra cost. (We are limited to a belt size of about 54” hides permitting) Simply email your order to: info@hipandwaisted or call us on 07446 159465

Ordering & Payment

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.

Payment Methods

We accept the following cards for payment of purchases made online:

Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. This means that all of the data you send to us, over the internet, is encrypted and protected. For more information on privacy and security, please click here.

We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

Delivery Information
Delivery Options Price Service
UK Standard Delivery with proof of postage FREE Approx 1/2 working days
Express Next Day Delivery, tracked & signed for £8 Next working day
Express Morning Delivery, tracked & signed for £12 Next working day
Nominated Day – Monday – Friday tracked & signed for £8 Guaranteed delivery date
Nominated Day – Saturday & Sunday tracked & signed for £12 Guaranteed delivery date
  • Next Day delivery applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland.
  • Delivery times are for in stock products only
  • All express deliveries are tracked and must be signed for.
  • Please note we are unable to deliver on Bank Holidays.
  • All orders under £80 come packed in a turquoise organza bag with a Hip & Waisted postcard & all orders over £80 come in our logo’d cotton dust bag & a Hip & Waisted postcard, free of charge.
Exchanges, Refunds, and Returns

Q: Can I return or exchange my item?
A: Returning an item couldn’t be easier. Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 30 days of purchase. This includes items purchased in the sale or with a promotion code. All returns must be accompanied by a copy of your proof of purchase.

Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process an exchange or refund. Products purchased online can be returned to: Hip & Waisted, 22 The Square, Bibury, Cirencester, Gloucestershire. GL7 5NS.

Processing your Refund
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (exceptions may apply). We will process your refund within 3 days of receipt. Your credit card company may take 4-7 working days to credit your account.

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Before you go...

 

We currently have a lovely little something for you.

 

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